Shipping & Returns
Shipping & Returns
Worldwide shipping from Istanbul, Turkey | 30-day returns | Last updated: May 2026
Delivery
Shipping Rates & Times
Processing Time
1-3 business days before dispatch
Ships From
Istanbul, Turkey
Tracking
All orders include a tracking number
Worldwide
We ship to 100+ countries
| Region | Method | Estimated Time | Cost |
|---|---|---|---|
| Turkey (Domestic) | Standard | 1-3 business days | Free over 500 TRY |
| Turkey (Domestic) | Express | Next day | From 30 TRY |
| Middle East | Standard | 5-10 business days | From 150 TRY |
| Middle East | Express | 3-5 business days | From 280 TRY |
| Europe | Standard | 7-14 business days | From 200 TRY |
| Europe | Express (DHL) | 3-5 business days | From 350 TRY |
| North America | Standard | 10-18 business days | From 250 TRY |
| North America | Express (DHL) | 5-7 business days | From 400 TRY |
| Rest of World | Standard | 14-21 business days | From 220 TRY |
* Exact shipping costs are calculated at checkout based on weight and destination. Times are estimates and may vary due to customs or carrier delays.
Returns
30-Day Return Policy
✓ Eligible for Return
- Unworn items with original tags attached, within 30 days of delivery
- Defective or damaged items (any timeframe, with photo evidence)
- Incorrect items sent due to our error
✕ Not Eligible
- Worn, washed, or altered items
- Final Sale items, digital products, custom orders
- Jewelry (hygiene reasons, unless defective)
- Keffiyeh scarves that have been unfolded and used
How to Return
-
Contact UsEmail returns@palstyle48.com or WhatsApp +90 552 184 89 42 with your order number.
-
Get AuthorizationWe'll send you a Return Authorization (RA) number within 2 business days.
-
Pack & ShipPack securely with tags attached. Include your RA number. Use a tracked service.
-
Refund ProcessedRefund issued within 5-7 business days of receiving your return.
International Orders
Customs & Import Duties
⚠️ Important for International Customers
When ordering from outside Turkey, your package may be subject to customs duties and import taxes imposed by your country's customs authority.
- Customs fees are not included in our prices or shipping costs
- These fees are the buyer's responsibility
- Fees vary by country, product type, and order value
- Delays caused by customs are outside our control
| Region | Typical Threshold | Notes |
|---|---|---|
| European Union | Orders over €150 | VAT + customs may apply |
| United Kingdom | Orders over £135 | Import VAT applies |
| United States | Orders over $800 | Usually duty-free below threshold |
| Canada | Orders over CAD $20 | Duties + GST may apply |
| Middle East | Varies by country | Check local customs rules |
| Australia | Orders over AUD $1,000 | GST applies above threshold |
* Thresholds and rates change frequently. We recommend checking with your local customs authority for the most current information.
Quick Answers
Shipping FAQ
How do I track my order? Once your order ships, you'll receive a tracking number by email. Use it on the carrier's website or contact us on WhatsApp for help.
My order hasn't arrived. What should I do? First check your tracking number. If it shows delivered but you haven't received it, contact us within 7 days. If it's still in transit beyond the estimated time, reach out and we'll investigate.
Can I change my shipping address after ordering? Contact us immediately via WhatsApp. If the order hasn't shipped yet, we can update the address. Once dispatched, changes are not possible.
Do you offer free shipping? Yes! Free standard shipping on domestic Turkey orders over 500 TRY. International free shipping thresholds may apply during promotions.
Need help with your order?
WhatsApp: +90 552 184 89 42
Email: info@palstyle48.com
Trendyol: trendyol.com/magaza/palstyle